Effective Date: May 2025 | Last Updated: March 1, 2026
Repeat Clean (“we,” “us,” or “our”) operates in North Vancouver, British Columbia, Canada. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and what choices you have. We follow Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia’s Personal Information Protection Act (PIPA).
By using our website or services, you agree to this policy. If you do not agree, please do not use our website.
1. What Information We Collect
We may collect the following types of personal information:
- Contact information – your name, email address, phone number, and home or business address
- Service information – details about the cleaning services you request, your scheduling preferences, and service history
- Payment information – billing details needed to process payments (we do not store full credit card numbers on our servers)
- Device and browsing information – your IP address, browser type, operating system, pages visited, time spent on our site, and referring website
- Location information – your general geographic area based on your IP address
- Communications – messages you send us through forms, email, phone, or chat
2. How We Collect Information
We collect information in the following ways:
- Directly from you – when you fill out a form, request a quote, book a service, call us, or email us
- Automatically – when you visit our website, through cookies and similar tracking technologies
- From third-party advertising platforms – including Google Ads, Microsoft (Bing) Ads, and Meta (Facebook/Instagram) when you interact with our ads
3. Why We Collect and Use Your Information
We use your personal information for the following purposes:
- To provide, schedule, and manage our cleaning services
- To process payments and send invoices or receipts
- To respond to your questions and requests
- To send you service confirmations, updates, and reminders
- To send marketing messages (only with your consent — see Section 7)
- To run and measure advertising campaigns on Google, Bing, and Meta platforms
- To improve our website, services, and customer experience
- To comply with legal requirements
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your experience and to help our advertising work effectively. These include:
- Essential cookies – needed for the website to work properly (e.g., remembering your session)
- Analytics cookies – help us understand how visitors use our site (e.g., Google Analytics)
- Advertising cookies – used by Google Ads, Microsoft (Bing) UET tags, and Meta Pixel to show you relevant ads, track conversions, and measure campaign performance
When you first visit our website, we will ask for your consent before placing non-essential cookies on your device. You can change your cookie preferences at any time through our cookie settings or your browser settings. If you block cookies, some parts of our website may not work as expected.
For more information about how these platforms use your data, please visit:
5. Who We Share Your Information With
We do not sell your personal information. We may share your information with:
- Service providers – companies that help us run our business, such as payment processors, scheduling software, email platforms, and website hosting providers
- Advertising partners – Google, Microsoft (Bing), and Meta receive limited data (such as website activity and conversion events) through their tracking tools to help us run and measure ads
- Legal authorities – if required by law, court order, or to protect our legal rights
When we share information with service providers, we require them to protect your data and use it only for the services they provide to us.
6. How We Protect Your Information
We use reasonable measures to protect your personal information, including secure connections (SSL/TLS encryption), limited access to personal data, and secure storage systems. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Email Marketing and Canada’s Anti-Spam Law (CASL)
We follow Canada’s Anti-Spam Legislation (CASL). We will only send you marketing emails if you have given us clear consent. Every marketing email includes an easy way to unsubscribe. If you opt out, we will stop sending marketing messages within 10 business days. We may still send you non-marketing messages about your account or booked services.
8. How Long We Keep Your Information
We keep your personal information only as long as we need it for the purposes described in this policy, or as required by law. When it is no longer needed, we securely delete or anonymize it.
9. Your Rights
Under Canadian privacy law, you have the right to:
- Access your personal information that we hold
- Correct any information that is inaccurate or incomplete
- Withdraw consent for us to use your information (this may affect our ability to provide services to you)
- Request deletion of your personal information, subject to legal requirements
- File a complaint with the Office of the Privacy Commissioner of Canada or the BC Office of the Information and Privacy Commissioner
To make any of these requests, please contact us using the information below. We will respond within 30 days.
10. Children’s Privacy
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 13, we will delete it promptly.
11. Links to Other Websites
Our website may contain links to other websites. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before sharing any personal information.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the “Last Updated” date at the top. We encourage you to check this page regularly.
13. Terms of Service
Please read our terms of service for further information.
14. Contact Us
Privacy Officer, Repeat Clean
North Vancouver, British Columbia, Canada
Email: hello@repeatclean.com
Phone: (778) 652-6294
